August 7, 2013

Negative Paypal Balance: should you have to pay it?

Posted on August 7, 2013

Interesting point raised by this account, shared on the following thread: http://www.consumeractiongroup.co.uk/forum/showthread.php?395654-How-Do-I-get-Information-From-Paypal&highlight=paypal When PayPal demand that a defrauded seller pay their negative balance back to PayPal, have PayPal actually incurred a cost themselves by paying off the fraudulent buyer’s credit card company?  If not how can they defend the act of sending debt collection agencies after unfortunate online sellers? Here’s the situation: An established eBay seller has had a fraudulent chargeback issued against them years ago, the buyer claimed non receipt of the item despite the fact that the seller had confirmation over the phone from their delivery service that the item was delivered.  PayPal however did not acknowledge that the seller could actually demonstrate that the item was delivered, as at that time their policy was that the delivery had to be tracked online, which was not possible with the seller’s delivery service.  So instead PayPal had simply charged…

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A common eBay/PayPal scam and what to do if you’re the victim

Posted on August 7, 2013

Another case of the volatility of the eBay/PayPal environment: The scenario: A relatively inexperienced seller lists an iPhone 5 on eBay. About 25 minutes before the auction is due to end, the seller receives a phone call from a bidder, who asks if he can come and collect the item in person in the event of winning the auction. The seller then contacts eBay by phone, (having been slightly worried at the fact that the bidder could get his contact number), asks whether it will be safe to have the item collected in person or whether this will cause an issue with the transaction, and is told there would be no problems. So the seller receives the payment, arranges to meet the buyer in person to hand over the item sold and the deal is completed; the funds (hundreds of dollars) are in the seller’s PayPal account and they duly…

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